Frequently Asked Questions
Question: What do I do if I’m experiencing difficulties placing an online order and checking out?
Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage.
Question: How do I print my email voucher?
Answer: Your voucher will arrive by email as a PDF attachment. Please open the PDF attachment and print it, the quality of the print finish will be determined by the print specification of your printer.
Question: What delivery and postal options do I have?
Answer:
- Gift Vouchers can be emailed free of charge.
- Can be mailed 1st class in a Gift Wallet for £5.95
Question: Can I have a VAT receipt for my purchase?
Answer: You will receive a VAT receipt as part of your order confirmation, in the event you need something more specific please contact us.
Question: I’ve received my voucher and there is a mistake on it, can I get it amended?
Answer: Yes please contact us, we can amend or reissue a voucher.
Question: I’ve lost my voucher, can I still make a booking?
Answer: Vouchers can be retrieved from the system and reissued, but please contact us as this is solely at the discretion of the manager on duty at the time of the query.
Question: Can I extend or refund my voucher?
Answer: Unfortunately vouchers cannot be extended or refunded.
Question: I have only part used my voucher, can I carry forward the balance?
Answer: Experience vouchers are for a single transaction, monetary vouchers can be part redeemed, the balance will be carried forward to use at a later date.
Question: How do I redeem my voucher?
Answer: Prior booking is essential, please contact us on the following telephone number: 01591 620202 or by email: info@lakecountryhouse.co.uk.